The outsourcing of hotel housekeeping services to external providers has become increasingly common in recent years. It allows hotel operators to attach a fixed cost to the cleaning of each room occupied, providing a more cost effective and easily managed housekeeping function.

There are often, however, quality issues relating to attempted cost savings by the service provider, such as employing too few staff to adequately complete the work, a lack of consistency due to the use of untrained agency staff and lack of accountability from the contactors. In order to enjoy the benefits of an outsourced housekeeping function, yet avoid the pitfalls, Centre Island has formed Centre Island Hotels Services. CIHS employ a core group of housekeeping staff at each hotel together with an additional pool of fully trained staff, contracted to work across the group. Our hotels now enjoy a well-trained and flexible housekeeping function, combining the financial benefits of an outsourced provider with the quality assurance and high standards associated with in-house services.