Hotel Operations
We have proved that our management techniques can turn run down, under-performing properties into healthy, profitable hotel assets – our results speak for themselves.
Management process
Centre Island Hotels has built up its strong trading position and reputation by adopting a strategy based upon:
- The philosophy of focusing on the attributes of each hotel
- Their individual market place
- Realistic hotel positioning within the local and regional market
- Maintaining brand and hotel integrity
- Maximising on key business sectors within which they operate
Group focus
Within the hotels the Centre Island methodology of operating strong financially performing hotels within a high performance employee culture is based upon a systematic and robust approach to the main disciplines of:
- Revenue Management
- Financial Control
- Human Resources
- Quality & Standards
This approach takes into account regular review and feedback, monitoring results, and as previously mentioned the ‘future development of the individual hotel business’ rather than extensive forensic examination of past results.
Sales & Marketing
Whilst the idea of ‘selling the right room at the right price at the right time to the right market’ is not a new concept or an idea unique to Centre Island the basic philosophy of maximising sales is paramount to the success of the individual hotels.
Hotel teams work within the Corporate and Leisure segments to maximise revenues based upon the 2 key elements of:
- Demand & Supply
- Pricing policy
Human Resources
A strong Performance Management culture exists with in the organisation and the aim always has to be to employ the best possible candidate who portrays the core values of :
- Teamwork
- Passion
- Ownership
- Customer Focus
Financial Control
Hotel teams work closely with the Group Financial Controller to review business levels based upon a robust review process that takes into account:
- Hotel Operating budgets
- Operational Margins
- Staff & Payroll Expenses
- Operating Expenses
- Internal Audit
- Revenue Check
- Purchasing & Procurement
- Purchase Ledger
- Debtors Ledger
Driving Quality & Standards
As with any business the hotels are only as good as their last event/stay and Centre Island have built a reputation of providing high quality product and service delivery via the Performance Management culture through the Executive Team via the HODs through to the hotel employees.
Product maintenance and asset management is heavily invested in – hotel maintenance teams regularly/routinely upgrade internal and external areas protecting the shareholders assets and driving capital value.
