Hotel Operations


Group focus

The Centre Island methodology of operating outstanding hotels within a high performance employee culture is based upon a systematic and robust approach to the main disciplines of:

  • Revenue Management
  • Financial Control
  • Human Resources
  • Quality & Standards

This approach takes into account regular review and feedback, monitoring results, and accurate forecasting.

Sales & Marketing

Whilst the idea of ‘selling the right room at the right price at the right time to the right market’ is not a new concept or an idea unique to Centre Island the basic philosophy of maximising sales is paramount to the success of the individual hotels.

Hotel teams work within the Corporate and Leisure segments to maximise revenues based upon the 2 key elements of:

  • Demand & Supply
  • Pricing policy

Human Resources

A strong Performance Management culture exists with in the organisation and the aim always has to be to employ the best possible candidate who portrays the core values of :

  • Teamwork
  • Passion
  • Ownership
  • Customer Focus

Financial Control

Hotel teams work closely with the Group Financial Controller to monitor business levels based upon a robust review process that takes into account:

  • Hotel Operating budgets
  • Operational Margins
  • Staff & Payroll Expenses
  • Operating Expenses
  • Internal Audit
  • Revenue Check
  • Purchasing & Procurement
  • Purchase Ledger
  • Debtors Ledger

Driving Quality & Standards

As with any business the hotels are only as good as their last event/stay and Centre Island have built a reputation of providing high quality product and service delivery via the Performance Management culture through the Executive Team via the team leaders through to the hotel employees.

Product maintenance and asset management is heavily invested in – hotel maintenance teams regularly/routinely upgrade internal and external areas protecting the shareholders assets and driving capital value.